Written confirmation controls
The applicable charges, minimum period, notice requirement, start date and payment recipient will be stated in the service confirmation. Where that confirmation conflicts with general website information, the specific written confirmation applies, subject to law.
Cancellation before service begins
Notify Lyfrr™ as early as possible. Any refundable amount will depend on work already performed, third-party commitments and the written confirmation. Any deduction will be explained.
After service begins
Fees for completed shifts or committed periods may remain payable. The applicable notice period and final reconciliation will be communicated in writing.
Absence and replacement
Report an absence promptly. Lyfrr™ will accept a replacement request and make reasonable coordination efforts. Replacement depends on suitability, availability and location and is not guaranteed to be immediate or identical.
Safety concerns
Where there is an allegation of abuse, harassment, theft, intoxication, violence or material safety risk, deployment may be suspended immediately while appropriate action is considered. Contact police or emergency services where required.
Refund processing
If a refund is approved, the amount, method and expected processing time will be confirmed to the payer. Banking or payment-network delays may apply. Nothing in this policy restricts mandatory consumer rights.
Last updated: 16 September 2026