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Safety escalation

Incident, Complaint & Grievance Policy

How customers and care partners can report safety concerns, misconduct, service issues and urgent incidents.

Immediate danger or medical emergency: Call 112, police, an ambulance or the nearest hospital first. Then inform Lyfrr™.

How to report

Call or WhatsApp +91 91673 60392 or email Lyfrrhealthcare@gmail.com. Include the booking reference, date, location and a factual description. Avoid sharing unnecessary medical or identity information.

Urgent safety matters

Allegations involving injury, abuse, harassment, theft, intoxication, abandonment or immediate danger receive priority. Lyfrr™ may suspend a placement, seek information and advise contact with authorities.

What happens next

  • The complaint is acknowledged and classified according to urgency.
  • Relevant attendance, communication and service records may be preserved.
  • The affected parties may be contacted separately.
  • Interim safety or replacement measures may be considered.
  • Police, insurers, professional bodies or other authorities may be notified where appropriate or required.

Fair process

No conclusion is guaranteed before relevant information is reviewed. Lyfrr™ does not prevent any person from obtaining medical care, legal advice or contacting police, consumer authorities or another lawful forum.

Grievance contact

Lyfrr™ Customer Care & Operations
Phone/WhatsApp: +91 91673 60392
Email: Lyfrrhealthcare@gmail.com

Last updated: 16 September 2026

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